We’d like to congratulate Richard Knight on his recent promotion to the Board as Technical Service Director.
After his appointment, we caught up with Richard to get a better understanding of him, his background and what he’ll bring to the role.
How long have you worked in the industry?
I’ve been in IT since 1991, although I have always been a computer nerd since getting my first computer the Tandy TRS80 when I was a child.
Why do you work in this industry?
I’m a nerd, through and through and I like pressing buttons. IT is a great enabler, I like to provide solutions to problems and generally fixing things.
What were your previous roles?
I’ve done a lot of different things. I started off my career working for National Grid and spent some time working for an American utility company in California. I’ve taught IT and industry certifications at a High School and was also Assistant Head teacher. I have also previously written the GCSE and A-Level IT question papers for an exam board.
I joined PTG just over 18 months ago, where I started as a Senior Engineer, was promoted to Technical Services Manager, and most recently Director.
Where do you see the pure technology group in 5 years?
At least double in size, with a few more businesses. Keeping our SME roots, but making some inroads into the mid/enterprise market. Significant development of our Microsoft team with a significant amount of Azure work.
What are you looking forward to the most about your new role?
Developing our consultancy as a whole, making people know how great our engineering team is and how we/our customers can make the most of the resource. Another key area I’m excited about is developing our relationship with Microsoft. We’re currently in the process of putting together a Microsoft Virtual Team to help drive our Azure business.
We’ve also recently restructured our entire service department into smaller teams, allowing them to focus on different areas of service, resulting in a more pro-active way of working. I’m excited to see how effective these new changes in engineering will be, I would like to hear from customers first-hand about their experiences dealing with the new regime of our service.
Anything else you want to add?
Mainly from a customer satisfaction point of view. Ensuring that our customers are getting the service they deserve is important to me. I’d like to invite personal feedback from our
customers about both positive and negative experiences, as well as any further suggestions for improvement. You’ll have the chance of winning a £25 gift voucher in return for your feedback.
Thanks for that Richard, i’d like to wish you all the best in your new role and we’re looking forward to the wealth of experience you’re going to bring!
Read the full article and more in Issue 9 of the purist: http://www.tptg.co.uk/news/newsletters